Shipping Information
Dear Customer, we are floored by your trust in us! We work with the best in the industry to ensure proper deliveries
SHIPPING METHODS
- We deliver to multiple countries around the world
- We only use reputed couriers for dispatching our products - such as DHL, FedEx, Postnet, the Courier Guy. We provide tracking information for all orders once dispatched.
IMPORTANT INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization delays or holidays.
We aim to dispatch all ready to ship items one to seven working days of payment confirmation. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
We are unable to redirect orders to a different address once items have been dispatched.
All orders will require a signature upon delivery, however, in some cases for deliveries to a residential address the shipment may be left at the door.
We do NOT deliver to P.O Box Addresses.
WHEN DO WE DELIVER
The time indicated against made-to-order and pre-order products is the dispatch time calculated in working days which exclude weekends and public holidays. Actual shipping time varies with type (domestic or international) and location. Please note, Shipping Delays are inevitable in the current scenario. Though, we are trying our best to get your products to you at the earliest. [ The company "Little Shray" won't be liable for any delays or damages during transit.]
RETURNS AND EXCHANGES
Please note that we do not offer refunds, exchanges or returns on products. Please ensure that you have ordered the correct size (as provided on the size charts) prior to placing your order.
DELIVERED BUT NOT DELIVERED
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
TAXES & DUTIES
To most countries, our items are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties which may be payable, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.